. We dispatch all orders within 1–3 business days after successful payment confirmation.

. Delivery usually takes 3–7 business days, depending on your location and courier service.

. A tracking ID will be shared once your order has been shipped.

. Delivery timelines may be affected by public holidays, weather conditions, or unforeseen courier delays.

. Please ensure that your shipping address and contact number are accurate. Pretty Palette is not responsible for delays or non-  delivery due to incorrect information provided by the customer.

. If a parcel is returned due to an incorrect address, failed delivery attempts, or refusal to accept the package, the customer will be responsible for the re-shipping charges.

. Once the order is handed over to the courier partner, Pretty Palette is not liable for delays caused by the courier service.

. If you receive a damaged package, please record a complete unboxing video and contact us within 24 hours of delivery for      assistance.

. Shipping charges  will be displayed at checkout before payment.

 

Thank you for shopping with Pretty Palette!